17,000 new credit cards issued by ICICI linked to wrong users

On the first day of fiscal year 2021-22, Indian banks disappointed customers in ways more than one. Customers of ICICI Bank were left troubled with the bank’s digital services down for the most part of the day due to some ‘scheduled maintenance activity’. Customers were barred from making scheduled transactions and other essentials.

ICICI Bank’s mobile application showed a red flag which stated, “Due to scheduled maintenance activity, few services will not be available on Internet Banking and iMobile app from March 31, 2021 23:58 Hours (IST) to April 1, 2021 Hours (IST). We sincerely regret the inconvenience caused.”

The list of services unavailable included the following:

• Cheque Book request
• Service Requests – Bank Accounts
• Open Fixed Deposits
• iWish-Flexible RD
• FD Advice
• Renew FD
• PPF account
• Pay Direct Tax/Indirect Tax
• Income Tax e-Filing
• Cheque Book request
• Pay later account creation and closure

“It was the first day of the month and I had an important transaction to be made. It became an unnecessary hassle with internet services down for the whole,” said Anshul Narela, an employee of an e-commerce firm.

“Several banks are down today and it has become quite difficult to manage payments, especially because today is payday and several outstanding dues await clearance,” Ankit Tiwari who works for an IT company stated.

Money9 reached out to ICICI Bank’s spokesperson for a comment but it did not elicit a response.

Meanwhile, State Bank of India’s internet services were also down due to maintenance work on 1 April. However, the bank clarified that internet banking services will resume post 5:40 pm in the evening.