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The income tax portal is live again. After being down for two days, it went live following emergency maintenance, Infosys said late on Sunday. The infotech company had developed the new income tax e-filing portal and it was launched on June 7. But several users reported glitches in the working of the portal. The complaints included non-working of some features and slowness.
Summoned by finance ministry
On Sunday, the finance ministry tweeted that it had “summoned” the managing director and CEO of Infosys Salil Parekh to meet finance minister Nirmala Sitharaman on Monday to explain the reasons for the continued problems in the portal.
Infosys India Business, the Twitter handle of Infosys India Business unit, in a tweet on Sunday evening said: “The emergency maintenance of the @IncomeTaxIndia portal has concluded and the portal is live. We regret any inconvenience caused to taxpayers.” Earlier in the day, it had tweeted that the portal was under “emergency maintenance”.
After the tweet from finance ministry, Parekh and COO Pravin Rao, along with other company officials, took note of the issues highlighted by the stakeholders.
They had also acknowledged the technical issues in the functioning of the portal and shared the status of the resolution with respect to the issues highlighted by the stakeholders, as per an official statement issued after the meeting.
In 2019, Infosys was awarded a contract to develop the next-generation income tax filing system to reduce processing time for returns from 63 days to one day and expedite refunds.
Till June 2021, the government has paid Rs 164.5 crore to Infosys for developing the portal.