New Income Tax e-filing portal: Nirmala Sitharaman asks Infosys Chairman Nandan Nilekani to address outage problems

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The Union finance minister Nirmala Sitharaman in response to a tweet has said that she has received many grievances related to the new Income tax portal that was launched on 7 June.

Sitharaman tweeted urging Infosys co-founder Nanadan Nilekani to fix them and ensure that there is no “let down” in the quality of service being provided to taxpayers.

In 2019, Infosys was awarded a contract to develop the next-generation income tax filing system to reduce processing time for returns from 63 days to one day and expedite refunds.

The much awaited e-filing portal 2.0 was launched last night 20:45hrs.

I see in my TL grievances and glitches.

Hope @Infosys & @NandanNilekani will not let down our taxpayers in the quality of service being provided.

Ease in compliance for the taxpayer should be our priority. https://t.co/iRtyKaURLc

— Nirmala Sitharaman (@nsitharaman) June 8, 2021

Many citizens who had experienced glitches while accessing the new e-filling portal, had expressed this on the microblogging site Twitter.

new portal launched and crashed in few minutes#incometaxportal#incometax pic.twitter.com/HopvqjDtWh

— Deepak Tayal (@cadeepaktayal) June 7, 2021

Income Tax Portal Launched & Crashed! @IncomeTaxIndia pic.twitter.com/s7lTqfLuhG

— CA Pratibha Goyal (@PratibhaGoyal) June 8, 2021

She said that the government’s primary focus is to ensure there is an ease in compliance for taxpayers.

The much-awaited e-filing portal 2.0 was launched last night at 20:45 hrs on June 7, 2021.

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The finance minister’s appeal on Twitter came after many users started reporting outage problems when they tried to access the new income tax e-filing portal.