LPG customers of some towns will now have a choice to decide LPG distributors. With a view to empower LPG consumers, the Ministry of Petroleum and Natural Gas has decided to introduce this option for the customers in Chandigarh, Coimbatore, Gurgaon, Pune, and Ranchi. The facility will be made available in these cities shortly.
As per the statement issued by the Petroleum Ministry, the consumers will be able to choose their ‘delivering distributor’ from the list of distributors catering to their address within their Oil Marketing Company (OMC). This service is believed to create healthy competition amongst the distributors so as to provide the best in class services to the customers and improve their performance ratings.
Here’s how customers will be able to book LPG refill online.
Book an LPG refill through the mobile app/customer portal using your registered login.
A list of delivering distributors along with their performance rating will be displayed to the customer.
Customers can opt for any of the distributors from the list applicable for his/her area to get an LPG refill delivery.
Customers can also book the LPG refills through the UMANG (Unified Mobile App for New Governance) app or the Bharat Bill Pay System apps and platforms.
In addition to this, one can book their refills and make payments through popular e-commerce Apps like Amazon, Paytm, etc.
The facility of online transfer of LPG connection to another distributor serving in the same area has been provided to LPG customers through respective OMCs web-portals as well as their Mobile Apps. The facility is free of cost and there is no fee or transfer charges payable for this facility.
Customers using their registered login can choose a distributor of their OMC from the list of distributors serving in their area and opt for the porting of their LPG connection.
Source distributor has the option to contact the customer and persuade him/her.
If the customer is convinced, he/she can withdraw the portability request within the stipulated time of 3 days. Otherwise, the connection gets transferred to the target distributor automatically.
The customer can avail online portability to another distributor of the same company operating in the same market without visiting the distributorship.
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