RBI ombudsman and retail direct schemes to be launched on Friday
The statement said that it offers retail investors a new avenue for directly investing in the securities issued by the centre and the state government
Prime Minister Narendra Modi on Friday will launch two innovative, customer-centric initiatives of the Reserve Bank of India (RBI), the retail direct scheme and the integrated ombudsman scheme through video conferencing.
The Prime Minister’s Office (PMO) in a statement on Thursday, said the RBI Retail Direct Scheme is aimed at enhancing access to the government securities market for retail investors.
The statement said that it offers retail investors a new avenue for directly investing in the securities issued by the centre and the state governments. They would be able to easily to open and maintain their government securities accounts online with the RBI for free, it added.
One address to solve queries
The Central Bank-Integrated Ombudsman Scheme aims to improve the greivance redress mechanism for resolving customer complaints against entities regulated by the central bank.
The central theme of the scheme is done on the basis of “One Nation-One Ombudsman” with one portal, email address and postal address for the customers to lodge their complaints, the PMO said.
For customers, there will only be a single point of reference for the customers to file their complaints, submit documents, track the status of their complaints and provide feedback. A multi-lingual toll-free phone number will provide all the relevant information on greivance redress and assistance for filing complaints.
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