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The move to expand the scope of the insurance ombudsman to include, apart from insurers, agents as well as intermediaries, is welcome.
Often, consumers have found themselves with no solution to their problems with insurance agents regarding claims and servicing.
This will force the agents as well as intermediaries to be more responsive to consumer complaints and lead to fewer complaints.
A fair complaint redressal system with set timeframe is a must for a robust insurance sector that will help in expanding the sector beyond the big cities into hinterland.
Published: March 5, 2021, 18:15 IST